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  • How does the Drink Tracker work?
    Make sure you have the most updated version! Set your weekly limit 1. Click the plus icon + on the drink tracker widget in the top corner. 2. You’ll see the “Add Drink” Popup. 3. On the top left corner is the settings icon. 4. Click settings icon & set your weekly limit! (You can change this as your journey changes) Change date 1. On the same “Add Drink” Popup, click on the date 2. Select the a date on the calendar to change your log date (You can also swipe left through the graph to see previous weeks) Edit drinks 1. Click the time icon on the drink tracker widget in the top corner. 2. You’ll see the History page, where you can see your full history of logged drinks 3. Tap on the day you want to edit 4. You’ll see the Edit Drink Popup. 5. Now you can edit the amount of drinks for that day! Delete drinks 1. Go to the History page in the top corner of your drink tracker 2. Swipe left on days that you’d like to delete, like deleting a Note on the Apple Notes App 3. Press delete How to log drinks In our old version, you would need to tally up your drinks. In this new update, simple log a drink whenever you drink, and the graph will display your new total! Previous weeks You can swipe the graph to see your previous weeks Why your drinks are showing up as 0 That’s because the week resets on Monday! You can swipe on the graph to see your past week
  • How do I view, change, or cancel my Reframe subscription?
    Open your Reframe app and click on the “Me” tab at the bottom right of the screen. Go to your Reframe Settings section, which is under the gear icon at the top left corner. Click on “Subscription Info.” Manage your subscription here. Feel like you want to cancel? We would appreciate you letting us know what went wrong and how we can make it right for you! Your feedback is very important to us and will help us make Reframe much more useful for the community. Please send your feedback to!
  • Where can I find my alcohol-free day counter?
    Go to the “ME” tab in the bottom right corner; here you can find all of your stats, including your number of days since you began your alcohol-free or cutback journey.
  • I have an issue I would like to report, how can I report without emailing Reframe every time?
    Simply shake your phone, and you will see the Instabug popup. Report your issue there. Thank you!
  • Why is my data not synced across multiple devices?
    Reframe has recently incorporated the ability to sync some of your data across multiple devices, but not all of the features have multi-device support. This is because your data is stored locally on your device in an effort to ensure that your private information stays private!
  • Where can I find my drink counter to keep track of my alcohol intake?
    Go to the “ME” tab in the bottom right corner; here you can find your Drink Tracker, where you can add, edit, or delete drinks, change your weekly target, and view your weekly or monthly drink intake.
  • How do I reset my Daily Tasks and/or start over from the beginning of the program?
    Go to the “ME” tab in the bottom right corner. Click on the “SETTINGS” icon in the top right corner. Scroll down to “RESET PROGRESS.” Here you can delete your Daily Task progress or change your program date!
  • How do I change my AF / Cutback date, baseline weekly drink count, or baseline weekly drink cost?
    1. Go to the “ME” tab in the bottom right corner. 2. Click on the “SETTINGS” icon in the top right corner. 3. Scroll down to “INFORMATION.” 4. Enter your AF / Cutback date and edit your other baseline information.
  • How do I change from one track to the other? Can I change back and forth if I want?
    Yes, you can change tracks as you see fit! Go to the “ME” tab in the bottom right corner. Click on the “SETTINGS” icon in the top right corner. Scroll down to “CHANGE TRACK.” Click on “CHANGE TRACK.” Please note that this change will not register until you open the app on the following day.
  • Forum Policy and Etiquette
    The forum is a safe space to anonymously share what you are going through! In order to ensure that everyone feels safe and supported, we have some guidelines on how to approach forum interactions. Always make posts, comments, and other responses in a respectful manner that does not aim to attack, belittle, abuse, or intentionally trigger anyone else. You have every right to disagree with your fellow community members and share your personal perspective, however abusive and offensive posts and/or comments, links, or other materials will not be tolerated. All posts should be professional and courteous in nature. Defamation, obscenities, racist remarks, or otherwise harmful and derogatory posts are subject to removal and the user posting the content risks losing their forum privileges. The Reframe forum is moderated by an admin team: the team has the discretion to edit or remove any thread that they find violates the forum Policy & Etiquette Standards. If your post does not meet these standards, we will attempt to reach out to you and reiterate the forum policies. At this time you may be subject to permanent or temporary ban from the forum. If you ever encounter a post or comment that you think violates these rules, please shake your device and report it to the Reframe team. (Alternately, you can email us at
  • Where do I find my Road Map? Why are the modules not unlocked?
    You can find your Road Map at the top left corner of the “DAILY TASKS” page. All Road Map modules are locked until they are accessed through your Daily Tasks. We do this because the content is meant to be read in a specific order and in specific increments to help keep it all digestible. As you continue to complete Daily Tasks, you will unlock more readings in your Road Map. Once you've unlocked them you can go back whenever you'd like to read them! You just cannot read ahead.
  • How do I reset my password?
    1. Head to “My Profile” page and click “Change Password.” 2. Check your email for the confirmation code (double check your spam folder!). 3. Input the confirmation code and enter a new password.
  • What are Recoins?
    Recoins are awarded when you complete your Daily Tasks and can be used towards Courses, Challenges, Workshops, and more! You will currently earn 35 Recoins per day for completing your Daily Tasks, and we are working to expand the Recoin feature in the near future.
  • Site Map
    "Daily Tasks" tab - This tab is on the far left bottom of the screen. Here you can access your tasks for the day as well as the Road Map to see previously covered tasks. You can also access your current Challenge on this tab. This is where you should start each day! "Toolkit" tab - This is the second tab from the left and has your craving tools, personal journal, meditations, mood log, stress log, goal tracker, and more! "Discover" tab - This tab contains the schedule of Zoom meetings as well as the Courses, Challenges, Workshops and book club! "Forum" tab - This is where you can connect with other community members, post your thoughts, and check in for updates from Reframe team members. "Me" tab - This is the farthest tab to right, and it has all of your statistics about your journey, your Health Updates, and your drink tracker/log; additionally, your Settings can be found at the top left of this page by clicking the the gear-shaped icon.
  • Emergency Hotline (International)
    SELF-HARM - A full list of hotlines based on COUNTRY or 1-800-273-8255 - (INTERNATIONAL) (Press 1 for VETERANS) ABUSE/ASSAULT RAINN National Sexual Assault Hotline 1-800-656-HOPE (4673) - (INTERNATIONAL) RAINN National Sexual Assault Hotline - ONLINE PRIVATE CHAT - Call 800-799-7233 - (INTERNATIONAL) SPECIALIZED HOTLINES The Audre Lorde Project- Call 1-178-596-0342 - (LGBTQIA+) The Trevor Project 1-866-488-7386 - (LGBTQIA+ Safe) The Trevor Project TEXT 67878 - (LGBTQIA+ Safe)
  • Emergency Hotline (US)
    SELF HARM Suicide and Crisis Lifeline - 988 Crisis Text Line (text HELLO to 741741) - (US) ABUSE/ASSAULT National Dating Abuse Helpline - 1-866-331-9474 - (US) National Child Abuse Hotline/Childhelp - 1-800-4-A-CHILD (1-800-422-4453) - (US) Futures Without Violence: The National Health Resource Center on Domestic Violence -Call 1-888-792-2873 (US) VETERANS - (US VETERANS) 1-855-838-8255 - (US VETERANS) SPECIALIZED HOTLINES Trans Lifeline - Call 877-565-8860 (US) Women of Color Network - Call 1-800-537-2238 - (US)
  • Emergency Hotline (UK)
    SELF HARM Shout Crisis Text Line – Text "SHOUT" to 85258 - (UK) YoungMinds Crisis Messenger – for people under 19, Text "YM" to 85258 (UK) Samaritans Call 116 123 - (UK) Men’s Advice Line - Call 0808 801 0327 (For Men in the UK) ABUSE/ASSAULT - Call 0808 802 1414 - (UK) - Call 0808 168 9111 - (UK) - ONLINE PRIVATE CHAT - (UK) National Domestic Abuse Helpline - Call 0808 2000 247 - (UK) - Online Live Chat - (UK)
  • Emergency Hotline (AU)
    SELF HARM Lifeline Call 13 11 14 - (AU) Lifeline Text 0477131114 - (AU) Beyond Blue Call 1300 224 636 - (AU) Samaritans - Text 135 247 - (AU) ABUSE/ASSAULT Domestic Violence Line - Call 1800 656 463 - (AU) Safe Steps Family Violence Response Center - 1800 015 188, available 24/7, or (03) 9322 3555 - (AU) The National Sexual Assault, Family & Domestic Violence Counselling Line - Call 1800RESPECT, or 1800 737 732 - (AU)
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